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Reviews about T-Mobile

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  February 04, 2020, by Robert Loper
  This rating is for all of T-Mobile, from store level to customer service I recently went to a TMobile store (the one in Landover, MD) to upgrade to a Samsung S8. I also inquired about adding my fiance to my account. She has a Verizon Samsung Note 5, and she uses it extensively to do essential parts of her job. I told the gentleman that I wanted to look into switching her from Verizon to TMobile and using her existing Verizon Samsung Note 5. He told me that wouldn't be a problem, he showed me how to do it, and he sold me both my Samsung S8 and a SIM card for my fiance's Verizon Samsung Note 5. What he did not tell me, and what none of T-Mobile's advertising or information states, is that the Verizon Samsung Note 5 will not work well on the T-Mobile network. I did not discover this until after they had already put me on a 24 month payment plan for a $750 phone and had us close my fiance's Verizon account. So I called them for assistance a few days ago. That is when several of their reps told me that her phone wouldn't work well on T-Mobile's service. I communicated to them that my problem was that this is essential information to my buying decision that they left out of the sales presentation. She now has been missing phone calls, texts, and emails essential to her job. I explained the issue to several TMobile employees including several managers. The only option that was repeatedly presented to me was to accept a lower quality phone for free or to pay TMobile even more money to fix the problem that their misinformation caused. This same solution was offered to me by several people from several offices. More than one employee even admitted to me that what I had experienced was wrong, but they were unwilling to make it right outside of me paying them more money or taking a lesser quality phone. They even communicated to me that if I did not choose one of those options, the other option was to close my account with them. I have filed a complaint with the FTC and BBB, but due to their (T-Mobile's) "Buyer's Remorse" policy, in order to ensure that I got any money back at all for the phone (there is still some doubt as to whether they will even give me a full refund), I couldn't wait for "a response within 30 days" as described by the FTC and BBB. I had to send my phone in by yesterday. I am now going on my second day without my phone and the many services I use it for (work, navigation, emergency contact, etc.) while I wait for my new one to be shipped from Verizon.
• ★ ☆ ☆ ☆ ☆

  July 22, 2019, by tim dang
  Worst customer service. I bought iPhone the rep said give to me case for free. Tne tmobile charged me $49.99. I came back to return the case. The store manager ask me the box. I told her your rep put in for me threw the away. She said she can not accept return. This is worst customer service. Don’t buy any thing from here. They trap you to get your money.